Terms & Conditions

Effective Date: 2026
Company Name: MR ROI
Country of Operation: South Africa

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the MR ROI website, services, and systems.

By accessing our website, engaging with our services, or submitting your information through any of our platforms, you agree to be bound by these Terms. If you do not agree, you should not use our services.

2. Services Provided

MR ROI is a performance-driven marketing agency providing:

Lead generation services

Paid advertising campaign management (including platforms such as Meta)

AI-powered lead qualification and automation

CRM integration and workflow systems

We reserve the right to modify, update, or discontinue any part of our services at any time.

3. Use of Website & Services

You agree to use our website and services only for lawful purposes and in a manner that does not:

Violate any applicable laws or regulations

Infringe on the rights of others

Interfere with the functionality or security of our systems

Unauthorized use, including attempting to gain access to restricted areas, is strictly prohibited.

4. Lead Generation & No Guarantee Clause

While MR ROI focuses on delivering high-quality, qualified leads:

We do not guarantee specific results, including sales, revenue, or conversion rates

Results may vary based on factors outside our control (e.g. sales process, market conditions, offer quality)

We are not responsible for a client’s ability to convert leads into paying customers

Our role is to generate and qualify opportunities—not to close sales on your behalf (unless otherwise agreed in writing).

5. AI Systems & Automation

By using our services, you acknowledge that:

We use AI and automated systems to engage, pre-screen, and qualify leads

These systems operate based on predefined logic and data inputs

While optimised for accuracy, AI systems are not error-free

MR ROI is not liable for decisions made solely based on automated outputs.

6. Client Responsibilities

Clients engaging MR ROI services agree to:

Provide accurate and complete information

Maintain a functional sales process for handling leads

Respond to leads in a timely manner

Ensure compliance with all applicable laws and regulations in their business operations

Failure to do so may impact results, for which MR ROI will not be held responsible.

7. Fees, Payments & Refunds

All fees are agreed upon prior to service commencement

Payments must be made as per agreed terms (e.g. monthly retainers, upfront fees)

Unless otherwise stated, fees are non-refundable

Late payments may result in suspension or termination of services

8. Intellectual Property

All content, systems, strategies, and materials developed by MR ROI—including but not limited to:

Ad creatives

Marketing strategies

AI workflows

Funnel structures

remain the intellectual property of MR ROI unless otherwise agreed in writing.

Clients are granted a limited, non-transferable license to use deliverables for their business.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement.

This includes business strategies, data, systems, and client information.

10. Limitation of Liability

To the fullest extent permitted by South African law:

MR ROI shall not be liable for any indirect, incidental, or consequential damages

We are not responsible for loss of profits, revenue, or business opportunities

Our total liability shall not exceed the amount paid for services in the preceding billing period

11. Indemnity

You agree to indemnify and hold MR ROI harmless against any claims, damages, or liabilities arising from:

Your misuse of our services

Your failure to comply with applicable laws

Any false or misleading information provided by you

12. Data Protection & Privacy

Your use of our services is also governed by our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA).

By using our services, you consent to the collection and processing of personal information as outlined in that policy.

13. Third-Party Platforms

Our services may involve third-party platforms (e.g. advertising, CRM, automation tools).

We are not responsible for:

Changes in platform policies

Platform outages or restrictions

Performance fluctuations caused by third-party systems

14. Termination

We reserve the right to:

Suspend or terminate services if Terms are violated

Terminate agreements with reasonable notice

Upon termination, outstanding payments remain due.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.

16. Updates to Terms

MR ROI may update these Terms from time to time. Continued use of our services constitutes acceptance of any revised Terms.

17. Contact Information

For any questions regarding these Terms & Conditions, please contact:

MR ROI
Email: [email protected]
Address: Gauteng, South Africa